Ax12 Privacy Policy — How Is Your Information Kept Secure?

The ax12 platform places the highest priority on protecting users' personal information. This privacy policy describes what types of information we collect, how it is used, and what steps we take to protect your data. This policy has been developed in accordance with local laws and regulations applicable to users in Bangladesh. When you register, log in, or use any service on ax12, you are considered to have accepted the terms of this policy. We may update this policy at any time, and continued use of the platform after changes have been made will be considered acceptance of the new policy.

When you register on the ax12 platform, your name, email address, mobile number, and date of birth are collected. National ID or passport information may also be requested for identity verification purposes. For financial transactions, payment method details such as mobile banking numbers are collected. Additionally, your device type, IP address, browser information, and activity logs on the platform are automatically recorded. This information is used to improve service quality, ensure security, and meet applicable legal obligations.

• Registration information: name, email, mobile number, date of birth.
• Identity verification information: national ID or passport (if required).
• Financial information: payment methods and transaction history.
• Technical information: IP address, device information, cookie data.

The information you provide is primarily used for account management, identity verification, and ensuring secure transactions. Data is analyzed to improve ax12 platform services and personalize the user experience. Information is also used to meet applicable legal obligations, prevent fraud, and implement responsible gaming policies. With your consent, you may be contacted about relevant offers or updates. However, your personal information is never sold or transferred to third parties for commercial purposes.

Ax12 does not generally share users' personal information with third parties. However, limited information may be shared with trusted service providers for payment processing, identity verification, or technical support. These service providers operate under strict confidentiality agreements and may only use the information they receive for the specified purpose. Information may be disclosed in response to lawful requests from legal authorities or court orders. In such circumstances, ax12 always complies with applicable law and strives to protect the interests of its users.

The ax12 platform uses cookies and similar technologies to enhance the user experience. Cookies are small data files stored on your device that help remember your preferences and login information. Session cookies are automatically deleted when the browser is closed, while persistent cookies are stored for a set period. You can control or disable cookies through your browser settings, though this may limit some platform features. We only use necessary and functional cookies, and no third-party advertising trackers are used.

Under applicable laws in Bangladesh, you have a number of rights regarding your personal information. You can view and, if necessary, correct the information stored in your account at any time. Requests to update incorrect or incomplete information can be made through the support team. Upon account closure, you may request the deletion of stored information beyond what is required by legal obligations. Any concerns or complaints regarding your information can be reported directly to our support team, and we will endeavor to respond as promptly as possible.

• The right to access and correct your information.
• The right to request deletion of data under certain circumstances.
• The right to opt out of marketing communications.
• The right to lodge a complaint regarding data processing.

Ax12 retains user data only for as long as necessary to provide services or meet legal obligations. Even after an account is closed, financial transaction records may be retained for a specified period in accordance with applicable law. SSL encryption, secure servers, and access control measures are used to protect data. Only authorized personnel may access user information for specific purposes. Security measures are regularly reviewed and updated to ensure your information remains protected at all times.